FAQs DigiLocker : Frequently Asked Questions

What URLs can be used to access DigiLocker?

DigiLocker, the National Digital Locker System launched by Govt. of India, can be accessed at https://digilocker[dot]gov[dot]in and https://digitallocker[dot]gov[dot]in

What are the key components of DigiLocker?

Each resident’s DigiLocker account has the following sections:

1. Dashboard – This section is the first page you see when you login and shows a summary of all your documents.
2. Issued Documents – This section shows the URIs (links) of the documents or certificates issued to you by the Govt. department or other agencies participating in DigiLocker.
3. Uploaded Documents – This section shows all the documents which are uploaded by you. You can update the document type, eSign and share these uploaded documents.
4. Shared Documents – This sections shows the list of documents which you share with others (via email).
5. Activity – This section is a log of the activities you performed in you DigiLocker account. The log included the details about the activities such as file upload, download, eSign etc.
6. Issuers – This section lists the departments and agencies that are registered on DigiLocker as Issuers. If these departments have issued any document/certificate to you, it will appear in the form of a URI (link) in your Issued Documents section.

What are the benefits of using DigiLocker?

DigiLocker is aimed at the concept of paperless governance. It offers the following benefits:

1. Citizens can access their digital documents anytime, anywhere and share it online. This is convenient and time saving.
2. It reduces the administrative overhead of Government departments by minimizing the use of paper.
3. Digital Locker makes it easier to validate the authenticity of documents as they are issued directly by the registered issuers.
4. Self uploaded documents can be eSigned which is similar to the process of self-attestation.

What security features are implemented in DigiLocker? Is it safe to put my data in it?

DigiLocker is safe and secure to use. We are taking all precautionary measures to ensure your data is protected and uncompromised. Please find the list of security measures that have been implemented till now. This list will expand as more safety features get added.

• 256 Bit SSL Encryption – DigiLocker uses 256 bit secure socket layer (SSL) Encryption for information transmitted during any activity.
• Mobile Authentication based Sign Up - DigiLocker uses mobile authentication based signup via OTP (one time password) for authenticating users and allowing access to the platform.
• ISO 27001 certified Data Centre - The application is hosted in a ISO 27001 security certified data centre.
• Data Redundancy - Data is backed up in secure environment with proper redundancy.
• Timed Log Out – To protect citizen’s account from unauthorized access, our system is designed to terminate session automatically if extended inactivity is detected.
• Security Audit - The DigiLocker application has been security audited by a recognized audit agency and the application security audit certificate has been obtained.

CBSE Integration with DigiLocker as an Issuer

I am a CBSE Class XII student of 2016 batch. How can I get access to my digital mark sheet on DigiLocker?

DigiLocker has partnered with CBSE for issuing digital mark sheets to 2016 Class XII students. Students who have registered their mobile number with CBSE would receive their DigiLocker account credentials through SMS, while those who don’t have their mobiles registered with CBSE would need to create a DigiLocker account with their mobile number, sync with their Aadhaar number and then pull their mark sheet from the CBSE databases. For step by step instructions on how to do this, please visit watch this demo: http://www.slideshare.net/digilocker_ind/how-cbse-students-can-get-their-digital-marksheets-from-digilocker

My mobile number is registered with CBSE, and I have received the SMS with DigiLocker credentials but I’m unable to login.

For logging into DigiLocker with the credentials sent by CBSE via SMS, please note that the password is in lower-case characters.
Your mother's first name in (lower case) should exactly match with the name written on your admit card. E.g. If your mother's name on your admit card is A Sharma and roll number is 1234567, your password will be a4567. If your mother’s name on your admit card is Sushmita Mahajan and your roll number is 1234567, your password will be sushmita4567.

Sign Up / Sign In

How can I sign up for DigiLocker?

Signing up for DigiLocker is easy - all you need is your mobile number.
Your mobile number will be authenticated by sending an OTP (one-time password) followed by selecting a username & password. This will create your DigiLocker account.
After your DigiLocker account is successfully created, you can voluntarily provide your Aadhaar number (issued by UIDAI) to avail additional services.

What is OTP?

OTP is a random one-time password generated by the UIDAI system and sent to your registered mobile number and email-id.
The OTP is valid for 30 mins only. If you enter the OTP after 30 mins, it will be rendered invalid and you will have to enter a fresh one.

My mobile is updated in my Aadhaar number, but I cannot use it to link my DigiLocker account with Aadhaar. It gives an error message - 'Mobile number is not linked with Aadhaar'.

For linking your DigiLocker account with Aadhaar, your mobile must be linked with your Aadhaar number. Please make sure this is actually the case.
To verify this, visit https://eaadhaar.uidai.gov.in/ and download your eAadhaar. You will be able to check the linked mobile number (last four digits) during this process.

I want to use mobile OTP to link my Aadhaar with DigiLocker, but my mobile is not updated in my Aadhaar. How can I get this done?

For linking your mobile number with Aadhaar, you will have to visit your nearest Aadhaar enrolment center.
Please visit https://uidai.gov.in/update-your-aadhaar-data.html for the list of enrolment centers.

While trying to link Aadhaar with DigiLocker, I'm getting an error message 'Your Aadhaar is invalid'.

For registering with DigiLocker, please make sure you have correctly entered the 12 digit Aadhaar number that you received from UIDAI in the given text box.

I am waiting for the OTP, but I haven't received it for more than 5 minutes. What should I do?

While using DigiLocker, the OTP is sent instantaneously. Sometimes there may be temporary problems either on our servers (while generating/sending OTP) or in delivery of the SMS by your mobile service provider. We suggest you wait for few more minutes and try again.

After entering the Aadhaar number, I am getting an error message "UID service temporarily unavailable".

This may sometimes happen due to technical issues on our servers or with the UIDAI service. Most likely it’s a temporary problem. Please try again after sometime.

I have forgotten my DigiLocker username/password. What should I do?

To recover your username/password, please visit https://digitallocker.gov.in/index.php and use the Forgot Password/Forgot Username link.

Which biometric devices are supported by DigiLocker to capture fingerprints?

The list of biometric devices currently supported by DigiLocker for capturing fingerprints is as below:

1. Cogent CSD200
2. Mantra MFS100
3. Morpho MSO 1350E
4. Morpho MSO 1350E2
5. Morpho MSO 1300E
6. Morpho MSO 300
7. Morpho MSO 301
8. Morpho MSO 350
9. Morpho MSO 351
10. SecuGen HU20
11. Startek FM220

How can I change the information displayed (like email, mobile etc) in my Aadhaar profile on DigiLocker?

The information displayed in your Aadhaar profile in your DigiLocker account (like name, address, email, mobile etc) is for display purposes. This data is only fetched from UIDAI and it is not possible to make any changes to this data from DigiLocker. To make changes to your Aadhaar data, please visit your nearest Aadhaar enrolment center. To find more about enrolment centers, visit https://uidai.gov.in/update-your-aadhaar-data.html

I forgot my password but when I go to forgot username/ forgot password link and enter my Aadhaar number I am getting error "You are not a registered user".

This may be because you have not yet linked your Aadhaar number with DigiLocker. Please try using alternate link for Non Aadhaar users.

I registered in DigiLocker but I want to change my username, is there any way to do so?

Username once created in Digilocker cannot be changed in the current version of the application.

I want to change my registered mobile number in my Digilocker account? Is there any provision to update mobile number?

At present the application does not support updation of mobile number.

I am a NRI (Non Resident Indian), can I sign up using a foreign mobile number?

No, it is not possible. You can register in DigiLocker using Indian mobile number only.

Documents

What are issued documents and what are uploaded documents?

Issued documents are e-documents issued by various government agencies in electronic format and the URI of these documents is pushed into the issued documents section of DigiLocker based on the Aadhaar number.
Whereas uploaded documents are those e-documents uploaded directly by the DigiLocker user.

How will issued documents show up in DigiLocker?

Once a registered issuer in the DigiLocker system issues an e-document for a particular Aadhaar number and the respective DigiLocker account already exists for that Aadhaar number, the URI for that document will be get pushed automatically into the locker.
If the respective DigiLocker account gets created at a later date, then the URI will get pushed at that time.

Why don’t I see any documents in the issued documents section yet?

Only the documents that have already been issued for a particular Aadhaar number by a registered issuer of DigiLocker system will show up in the user’s issued documents section.
In case no Aadhaar linked e-document has been issued yet by any issuer for your Aadhaar number, then no URIs will be shown in the issued documents section.

How can I upload documents to my DigiLocker account?

1. Click the upload icon to start uploading a document. In the file upload dialog box, locate the file from your local drive and select 'open' to complete the uploading.
2. To assign a document type to your uploaded file, click 'select doc type'. This will show a pop up with a drop down selection of various document types. Choose the appropriate document type and click 'save'.
3. You can also edit the name of the file using the edit icon next to the filename.

What is the maximum allowed file size that can be uploaded?

Maximum allowed file size is 10MB.

What type of files can be uploaded?

File types that can be uploaded - pdf, jpeg & png.

What is the meaning of URI?

A URI is a Uniform Resource Identifier generated by the issuer department, which is mandatory for every e-document of the DigiLocker system. This unique URI can be resolved to a full URL (Uniform Resource Locator) to access the actual document in its appropriate repository.

eSign

What is eSign?

eSign service is an easy, efficient and secure way of digitally signing electronic documents. With this service, any Aadhaar holder can digitally sign an electronic document without having to obtain a physical digital signature dongle.
The signer is authenticated using Aadhaar eKYC services. You can use eSign service to digitally sign the self-uploaded documents in DigiLocker as a method of self attestation.
For more information on eSign, please visit the Controller of Certifying Authorities website at http://www[dot]cca[dot]gov[dot]in/cca/?q=eSign[dot]html

What type of documents can be eSigned in DigiLocker?

You can sign any document uploaded in your 'Uploaded Documents' section using eSign. DigiLocker currently allows pdf, jpeg and png files to be uploaded to your account. All eSigned files are available in the pdf format after signing.

Why does my digital signature appear as 'Signature Not Verified' in Adobe Acrobat Reader after eSigning a document?

This may happen if the trusted root certificate list in your Adobe Acrobat Reader is not up to date. For this, please install the latest version of Adobe Acrobat Reader by downloading it from - https://get[dot]adobe[dot]com/uk/reader/. Now open Adobe Acrobat Reader. Open Preferences dialog box by clicking 'Preferences' menu item in 'Edit' menu. Select 'Trust Manager' from 'Categories' list displayed on the left hand side. You will see 'Automatic Adobe Approved Trusted Certificates Updates' section on the right hand side in the Preferences box. Check 'Load trusted root certificates from an Adobe server' check box and click 'Update Now' button. This will update your trusted root certificate list. Now, restart Adobe Acrobat Reader and open your digitally signed document. Your digital signature should now appear as valid.

I clicked the eSign icon, but I still haven’t received the OTP after 5 mins. What should I do?

The OTP service is operated by UIDAI. Sometimes it takes a few minutes for the SMS to be received (depending on the load on UIDAI servers and your mobile operator’s network traffic).
Please wait for the OTP to be received. It is valid for 30 mins.

Issuer / Requester

My organization wants to issue documents/certificates using DigiLocker. How can we become an issuer?

To start issuing documents into DigiLocker, your organization first needs to be registered with us. To know about the process of registration, please contact our customer support team. Your request will be forwarded to the DigiLocker on-boarding team and they’ll get back to you.

Why don’t I see documents such as my driving license, passport etc. in my DigiLocker account?

The Issued Documents section shows the documents issued to you by the departments/agencies that are registered with DigiLocker. If these issuers have not issued any documents to you yet, then you will not see any documents in your Issued Documents section. Our onboarding team is working with various government departments and agencies to bring them on DigiLocker as issuers. Our aim is to make available as many documents/certificates as possible through DigiLocker.

My organization wants to become a requester in the DigiLocker system. Please tell us how to proceed ahead?

To become a requester, your organization needs to be registered with DigiLocker. Please contact DigiLocker customer support team at support[at]digitallocker[dot]gov[dot]in. Your request will be forwarded to the DigiLocker on-boarding team and they’ll get back to you.